ELLIS FACILITY PILOT AGREEMENT (one page)
Version 2026-10-23

PARTIES
Provider: Adore LLC, doing business as 5 Star Consultants ("5 Star"). Contact: joe@adorellc.pro
Facility: ______________________________ (the "Facility")
Facility contact (name, role, email, phone): ______________________________

1. WHAT YOU GET
5 Star provides Ellis, an AI phone assistant, to residents and staff of the Facility: a patient phone line that walks callers through tablets, Wi-Fi, email, video calls with family, printers and scam popups, one step at a time, at any hour, for as long as the call takes.
Callers use the shared Ellis number, (928) 272-0355. The Facility sends up to 25 phone numbers (single community plan) to be registered. Calls from registered numbers get extended help (up to about an hour per call) with no pay prompts, up to 150 calls per month. Calls from other numbers use the public Ellis terms.

2. FEES
Single community plan: $499 per month. Group plan (up to 5 communities): $1,500 per month, up to 600 calls and 100 registered numbers. No setup fee. Billed monthly by card through Stripe (payment link or invoice). Usage above the cap is not billed; if usage regularly exceeds the cap we will email to talk about a larger plan.

3. TERM
The first 30 days are the pilot. After that the plan continues month to month. Either side can cancel at any time by email. Billing stops at the end of the month in which cancellation is received.

4. LIMITS
Ellis is an AI assistant and says so at the start of every call. It can make mistakes. It is for tech help, not health information. It is not a HIPAA covered service and 5 Star does not sign business associate agreements, so the Facility will tell residents and staff not to share health details, Social Security numbers, or card numbers on calls. Ellis does not dispatch anyone or work on site, and it is not for emergencies; use Facility staff or 911.

5. DATA
Calls are recorded and transcribed and Ellis says so at the start of each call. A caller can opt out of saving a call by pressing 2 or asking. Audio and transcripts are stored on 5 Star servers with restricted access and are processed by Twilio, OpenAI and Anthropic. See https://ellis.adorellc.pro/privacy. 5 Star will email the Facility contact a short monthly summary of call topics and counts. 5 Star does not sell call data. On written request 5 Star will delete call records for the registered numbers.

6. SUPPORT
Email joe@adorellc.pro. Reply within one business day.

7. LIABILITY
Service is provided as is. 5 Star's total liability is limited to the fees paid in the prior 3 months. Neither side is liable for indirect damages.

8. ACCEPTANCE
Sign below, or accept by replying "agreed" to the pilot email from the Facility contact, or by paying through the Stripe link.

Facility: ____________________  Name/Title: ____________________  Date: ________
5 Star Consultants / Adore LLC: Joe, 5 Star Consultants  Date: ________
Adore LLC, 155 West 71st Street, New York, NY 10023