ELLIS · UPDATED OCTOBER 8, 2026 · VERSION 2026-10-08

Your privacy.

Notes for your next call

If you agree, Ellis can save a brief support note to help you continue on a later call. These notes are encrypted and kept for up to 90 days. Ask Ellis to forget your saved support notes whenever you want. This choice is separate from saving call transcripts.

Email and website engagement

On the public website, we count homepage visits, signup-page visits and clicks to begin payment using a random identifier kept in your browser tab. We deduplicate each step and retain these signals for up to 90 days. These records contain no name, email address, IP address or browser fingerprint.

New invitation emails may include a small image and tracked access links. We record image loads, access-link visits, membership page views, phone-button clicks and checkout starts to improve the service. These signals do not prove you read an email or placed a call. We do not store your IP address or browser identifier in these engagement records. You can stop invitation emails using the unsubscribe link.

Past service context

If you previously used our support service, Ellis may receive a brief reviewed summary of that issue to make future help more relevant. You can correct it during your call. We do not use another customer’s history for your conversation.

What we use

We use your contact details, access code, subscription status, and call duration to provide and manage Ellis. Stripe processes payments; we do not collect your card details in the phone service.

Your conversations

Twilio carries the phone call, and OpenAI and Anthropic process the conversation to provide AI assistance and web research. We record call audio and save text transcripts of calls for support, quality and billing records, and Ellis tells you at the start of each call that the call is recorded and transcribed. You can opt out at the start of a call by pressing two, on your membership page, or by asking Ellis; if you opt out, that call's recording and transcript are not kept. We save a support note for future calls only when you agree. Operational logs include tool names, call status, errors, and usage for security and troubleshooting.

Optional feedback

At the end of a call, Ellis may ask permission to save a recommendation rating and suggestions. These optional answers are stored separately from transcripts. You can skip either question. Saying no to transcript saving does not prevent you from choosing to give feedback.

Retention and control

Our website measures page visits, clicks, scrolling and checkout progress to improve it; if session replay is on, typed fields are masked, and card details are entered only on Stripe. Call recordings, transcripts, automated call summaries and operational logs are kept on our own servers, with restricted access, for as long as needed to provide support, resolve billing questions and improve the service. Transcripts are encrypted at rest. They are available only to our operators. Automated analysis identifies support topics and stated outcomes; it can make mistakes. Membership and billing records are retained while needed to operate the service and meet accounting obligations. Reply to your invitation email to ask for access, correction, or deletion of your information.

Email preferences

You can stop invitation emails using the unsubscribe link in your email or by replying “no thanks.” This does not cancel a paid membership. Use your membership page to manage billing.

Text messages (SMS)

SMS: Texts are sent by Adore LLC on behalf of Ellis. If you opt in (by the optional checkbox on our website, or by saying yes when Ellis asks on a call), Ellis texts you about your support requests and callbacks at the number you provided, from +1 (928) 272-0355. This includes appointment confirmations, reminders, callback updates and links you ask for during a call. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. We keep a record of your consent (time, method and wording). Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Contact: joe@adorellc.pro, Adore LLC.