A resident tech help line your community can market as an amenity

Every family touring your community asks some version of the same question: will Mom be okay here on her own phone and tablet? Ellis lets your team answer yes. Residents call one number, talk to a patient AI helper, and get walked through the problem one step at a time, at their own pace, at any hour.

You pay $499 a month for the whole community. You add it to your amenity list, your tour script and your website, so it works for your sales team as well as your residents. The goal is simple: a community that is easier to say yes to, and more move-ins.

Give your residents one patient number to call for tech help, and give your sales team a resident amenity to talk about on every tour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

Why it helps your census

It is a concrete answer to the adult child who worries about the phone, the tablet and scam calls. That worry comes up on tours, and now your team has something specific to point to.
It is easy to put in marketing: "Resident tech help line, call anytime" fits on a brochure, a website amenity list and a move-in packet.
Residents who can video call family, read their email and stream their shows tend to feel more settled. That is the kind of experience families hear about and repeat to friends.
Your front desk and activities staff stop being the default help desk, so they have more time for the work only they can do.

How it works

Residents call (928) 272-0355 from any phone. No app and no new device.
Ellis says it is an AI assistant, asks what is going on, and gives one step at a time. Residents can interrupt, ask it to repeat, or ask it to slow down. Calls from your registered numbers can run up to about an hour with no pay prompts.
It helps with tablets and phones, Wi-Fi, email and passwords (using the official recovery pages), video calls with family, printers, smart TVs and streaming, and checking whether a popup, call or text is a scam.
When something needs hands on help, Ellis tells the resident to ask your front desk. Your human team is always the escalation point, and Ellis never sends anyone into your building.
Each month your contact gets a short email summary of what residents called about, which is useful for planning tech classes and spotting common problems.

What it is good for

A resident cannot join a video call with a grandchild.
A tablet says storage full, a phone update is stuck, or the email password stopped working.
A popup says the computer is infected and gives a number to call. Ellis tells them not to call it.
The TV streaming app wants a sign in and nobody remembers the password.
Front desk or activities staff have a quick tech question and nobody in IT is free.

Pricing

Plan	Price	Includes
One community	$499 a month	Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities	$1,500 a month	Up to 600 calls a month across the group and up to 100 registered numbers.
6 or more communities	Ask us	Email the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

How to market it

Add "Resident tech help line, call anytime" to your amenity list, website and brochures.
Mention it on every tour, especially when an adult child is in the room, and hand them the number to try during the visit.
Put the number on a magnet or card in each move-in packet, next to the front desk and maintenance numbers.
Run one short session in the activities calendar where residents call Ellis together with a staff member the first time.

Where the line is

Ellis is an AI assistant, not a person. It says so at the start of every call, and it can make mistakes.
It is for tech help only. It is not a HIPAA covered service and we do not sign business associate agreements, so callers are told not to share health details, Social Security numbers or card numbers.
It does not dispatch anyone or work on site. When a problem needs hands on help, Ellis tells the caller to ask your front desk or activities team, and your staff stay the escalation point.
It is not an emergency line. For anything urgent or medical, residents use your staff or call 911.
Calls are recorded and transcribed, and Ellis says so. A caller can press 2 or ask it not to save the call.

Questions operators ask

Is Ellis a person?

No. Ellis is an AI assistant. It says so at the start of every call, and we say so in everything we publish. Many residents like that it never gets impatient, but you should tell them up front.

Does it work on residents' own devices?

Yes. Residents use their own phones, tablets, computers and TVs. Ellis talks them through the steps by voice. Nothing is installed.

Is it HIPAA compliant?

Ellis is built for tech help, not health information. It is not a HIPAA covered service and we do not sign business associate agreements. Callers are told not to share health details. If a BAA is a requirement for you, this is not the right fit.

Do you have other senior living customers?

This is our first version for communities, which is why the pilot is month to month with no setup fee. You can cancel by email.

Will it raise occupancy?

That is the goal, and the reason we built it as an amenity rather than an IT tool. We do not promise a number. What we can promise is a real service residents can use from day one and a clear, honest story your sales team can tell.

How do we start?

Pay by card with the $499 button, or email joe@adorellc.pro with your community name and one contact. You send the phone numbers to cover, and we register them within one business day.