Ask any front desk or activities director which tech question comes up most and the answer is almost always the phone or the iPad. The ringer is off, the text is too small, the iPad wants a passcode, an app update moved the buttons, or a grandchild sent photos and the resident cannot find them.
Each question is small. Together they add up to a steady stream of interruptions for staff, and a steady stream of worried calls to family members.
Give residents one patient number for phone and iPad questions so staff are not the default help desk. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A resident calls (928) 272-0355 from any phone, says what is wrong in plain words, and Ellis walks them through the fix one step at a time on iPhone, Android or iPad. It says up front that it is an AI, repeats steps as often as needed, and never asks for passwords, Social Security numbers or card numbers.
Ellis does not replace your staff. It takes the everyday how do I questions, and anything hands on, like a cracked screen or a lost device, goes back to your team or the family.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Yes. Ellis helps with iPhone, iPad, Android phones and tablets, and most common apps residents use, including texting, photos, video calls and email.
Ellis goes slowly, describes where each button is, and can start by making the text and icons larger so the rest of the call is easier.
No. Ellis can explain the official recovery steps from Apple or Google, but it never asks for or stores passwords, and a locked device may need the family or the carrier store.
Give residents one patient number for phone and iPad questions so staff are not the default help desk. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.