For many residents the TV is the most used device in the apartment, and it is also one of the most confusing. A bumped button switches the input, the remote stops pairing, or a streaming app suddenly asks for a sign in code. The resident loses the evening news and calls the front desk or a family member.
These are almost always fixable over the phone in a few minutes, as long as someone patient walks the resident through it.
Give residents one patient number to call when the TV stops working. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A resident calls (928) 272-0355 and Ellis walks them through getting the picture back, re-pairing the remote, turning captions on or off, or entering a streaming activation code, one step at a time. It discloses that it is an AI, repeats steps as often as needed, and never asks for passwords or card numbers.
Ellis cannot fix broken hardware or cable outages. Those go back to your maintenance team or the cable provider.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Ellis talks residents through the common steps on any TV and remote. For your own channel lineup, residents can keep your printed channel list next to the TV while they call.
Yes. It helps residents sign in on the official screen, enter activation codes and find shows, without asking for their password.
Ellis will say so and suggest the resident contact your maintenance team or the provider.
Give residents one patient number to call when the TV stops working. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.