A resident sits down after dinner to call a grandchild and the video call will not connect. On a Sunday the TV remote stops working, or the tablet asks for a password nobody remembers. These moments happen when the front desk is lightly staffed and the activities team has gone home.
Without a place to turn, residents either wait until Monday, call a worried family member, or ask the overnight staff, who have other priorities.
Give residents a patient tech help line that is open nights and weekends, so overnight staff can focus on care. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper residents can call at (928) 272-0355, day or night, including weekends. It says up front that it is an AI, walks through one step at a time, repeats as often as needed, and never asks for passwords, Social Security numbers or card numbers.
Ellis is not an emergency line and does not replace staff. Anything urgent, physical or hands on goes to your team through the channels you already use.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Yes. The line answers at any hour. If the service ever has an outage, callers are told to try again later or contact staff.
Ellis explains that it only helps with technology and suggests the resident contact staff or family. It does not give medical advice.
No. Staff can simply give residents the number, or call it themselves for help with a resident device.
Give residents a patient tech help line that is open nights and weekends, so overnight staff can focus on care. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.