Password and account lockout help for residents

"I am locked out of my email" is one of the most common things residents tell front desk and activities staff. Staff should not be handling resident passwords, and family members are often hours away.

A phone number residents can call any hour for patient, step by step help with account recovery gets residents back into email, photos and video calls, while their passwords stay with them.

Give residents a patient number to call when they are locked out of an account. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

What residents call about

Resetting a forgotten email, Apple ID or Google password.
Getting past a verification code sent to a phone or email.
A phone or tablet that is locked after too many passcode tries.
Setting up a simple, safe way to keep track of passwords.
Checking whether a "your account is suspended" message is a scam.

How it works for a community

You add one number, (928) 272-0355, to the resident directory, the in house TV channel and the front desk.
Residents call any hour and Ellis talks them through the official recovery steps on their own device, one step at a time.
Ellis never asks for or stores a password. If an account needs proof of identity Ellis cannot help with, it tells the resident who to contact.

Why it helps your staff

Staff stop being asked to handle resident passwords, which protects residents and the community.
Fewer lockout questions at the front desk and in activities.
Residents get back to family email, photos and video calls faster.
We aim for happier, more connected residents. We do not promise occupancy numbers.

Pricing

Plan	Price	Includes
One community	$499 a month	Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities	$1,500 a month	Up to 600 calls a month across the group and up to 100 registered numbers.
6 or more communities	Ask us	Email the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

Limits

Ellis is an AI assistant, not a person. It says so at the start of every call, and it can make mistakes.
It is for tech help only. It is not a HIPAA covered service and we do not sign business associate agreements, so callers are told not to share health details, Social Security numbers or card numbers.
It does not dispatch anyone or work on site. When a problem needs hands on help, Ellis tells the caller to ask your front desk or activities team, and your staff stay the escalation point.
It is not an emergency line. For anything urgent or medical, residents use your staff or call 911.
Calls are recorded and transcribed, and Ellis says so. A caller can press 2 or ask it not to save the call.

Questions operators ask

Does Ellis ever ask for a resident's password?

No. Ellis explains the recovery steps and the resident types everything on their own device. Ellis never asks for or stores passwords or codes.

Does Ellis connect to our systems?

No. Ellis does not connect to any of your systems or resident records. It only helps residents with their own devices.

Is there a contract?

There is a 30 day pilot and then it is month to month at $499 a month per community.

Is Ellis a person?

No. Ellis is an AI assistant and says so at the start of every call.