Video calls in memory care: a simple setup for staff and families

For residents in memory care, seeing a familiar face on a screen can matter a great deal to the family. But video calls that start late, freeze, or have no sound are hard on everyone, and staff rarely have time to troubleshoot.

This is a plain setup that many teams can run with what they already have.

Give your staff and families a fast way to fix the video call, any time. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

The setup

Pick one device for calls, ideally a tablet on a stand with large icons.
Pick one app for each family and keep it on the home screen.
Set a regular call time with each family, during a calm part of the day.
Let the family place the call, so the resident only needs to answer or a staff member taps once.
Charge the device in the same place every night.

Before each call

Check the volume is up and the device is not muted.
Make sure the camera is not covered and the room is well lit from the front.
Close other apps so the call does not freeze.

When the tech fails

Most failed calls come down to the same few causes: sound off, wrong app, weak Wi-Fi, or an update that moved a button. Staff and visiting family can call Ellis at (928) 272-0355 from their own phone and get walked through the fix one step at a time. Ellis is an AI helper, says so, and is for tech help only.

What Ellis is not

Not a care service and not a substitute for staff.
Not for health information. Callers are told not to share health details.
Not an emergency line.

Questions operators ask

Do residents in memory care call Ellis directly?

Usually not. In memory care, the line is mainly for staff and family who are setting up or fixing the device. Residents in other parts of the community can call it themselves.

What does it cost?

The community plan is $499 a month and can include staff phones among its 25 registered numbers.