Families often give residents an Amazon Echo or Google Nest so they can ask for the weather, play music, set reminders or call family by voice. Then the speaker drops off Wi-Fi, stops answering, or starts doing something unexpected, and nobody nearby knows the app.
A phone number residents can call any hour for patient, step by step help keeps the speaker useful without staff learning every smart home app.
Give residents one patient number to call when the smart speaker stops working. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
What residents call about
Getting the speaker back on Wi-Fi after a router change or power outage.
Setting up daily reminders and alarms.
Playing music, radio stations and audiobooks.
Calling family by voice and adding contacts.
Turning off the microphone and reviewing privacy settings.
Checking whether a call or message claiming to be from Amazon is a scam.
How it works for a community
You add one number, (928) 272-0355, to the resident directory, the in house TV channel and the front desk.
Residents call any hour and Ellis talks them through on their own device, one step at a time, as long as it takes.
If something needs hands on help or is a building issue, Ellis tells the resident to contact your staff, so your team stays the escalation point.
What Ellis does not do
Ellis does not set up or manage emergency response, fall detection or medication systems. Residents and families use your community procedures for those.
Ellis does not connect to the community network equipment or any building systems.
We aim for happier, more connected residents. We do not promise occupancy numbers.
Pricing
Plan
Price
Includes
One community
$499 a month
Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities
$1,500 a month
Up to 600 calls a month across the group and up to 100 registered numbers.
6 or more communities
Ask us
Email the number of communities and we quote the same week.
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Limits
Ellis is an AI assistant, not a person. It says so at the start of every call, and it can make mistakes.
It is for tech help only. It is not a HIPAA covered service and we do not sign business associate agreements, so callers are told not to share health details, Social Security numbers or card numbers.
It does not dispatch anyone or work on site. When a problem needs hands on help, Ellis tells the caller to ask your front desk or activities team, and your staff stay the escalation point.
It is not an emergency line. For anything urgent or medical, residents use your staff or call 911.
Calls are recorded and transcribed, and Ellis says so. A caller can press 2 or ask it not to save the call.
Questions operators ask
Do residents need to download anything?
No. They call a regular phone number from any phone.
Does Ellis connect to our systems?
No. Ellis does not connect to any of your systems or resident records. It only helps residents with their own devices.
Is there a contract?
There is a 30 day pilot and then it is month to month at $499 a month per community.
Is Ellis a person?
No. Ellis is an AI assistant and says so at the start of every call.
Give residents one patient number to call when the smart speaker stops working. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.