Ask any concierge or front desk lead what eats their day and you will hear the same list: a resident whose phone stopped ringing, a TV remote that switched inputs, an iPad that forgot the Wi-Fi password, a text that looks like a scam. Each one is small. Together they add up to hours a week, and they land at the busiest desk in the building.
Most of these questions can be answered over the phone, step by step, by someone with patience. The trick is giving residents a place to call that is not your front desk.
Take the how do I questions off your front desk with one patient number. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A resident calls (928) 272-0355, explains the problem in their own words, and Ellis walks them through it one step at a time on iPhone, iPad, Android, a computer or a smart TV. It says up front that it is an AI, repeats steps as often as needed, and never asks for passwords or card numbers.
Anything that needs hands on help, a repair or an emergency goes back to your staff. Ellis handles the how do I questions so your front desk does not have to.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Many do, because it never rushes them and is there at night and on weekends. Residents who prefer a person still have your staff.
Yes. Operators can get a monthly summary of common question types with no personal details, so you can fix recurring issues at the source.
Right away. Once you sign up, share the number with residents and they can start calling the same day.
Take the how do I questions off your front desk with one patient number. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.