Medicare open enrollment scam calls in senior living

Every fall, from mid October to early December, residents get a flood of calls, texts and mail about Medicare plans. Some are real. Many are not: callers asking for a Medicare number "to send a new card," texts with links to "update coverage," and pushy calls that pretend to be from Medicare itself.

Residents often bring these to the front desk or call a family member, unsure what is safe. A patient phone helper they can call any hour gives them a calm second opinion on the call or text in front of them, and a clear next step.

Give residents a calm second opinion on suspicious Medicare calls, any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

What residents run into during open enrollment

How Ellis helps a resident

  1. The resident calls (928) 272-0355 and describes the call, text or email.
  2. Ellis helps them read it on their own phone or computer, points out the warning signs, and reminds them that Medicare does not call asking for their number or payment.
  3. Ellis helps them block the number, delete the text, or find the official number to call, and tells them to check with your staff or a trusted family member before acting on anything.

What Ellis does not do

Ellis does not compare, recommend or enroll anyone in a plan, and it does not give insurance, benefits, medical or legal advice. It is device help and scam checks only. For plan questions, residents use official Medicare channels, their State Health Insurance Assistance Program, or your staff.

Why communities add it now

Pricing

PlanPriceIncludes
One community$499 a monthUp to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities$1,500 a monthUp to 600 calls a month across the group and up to 100 registered numbers.
6 or more communitiesAsk usEmail the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

Limits

Questions operators ask

Can Ellis help a resident choose a Medicare plan?

No. Ellis does not compare or recommend plans or enroll anyone. It helps residents spot scam calls, texts and emails and use their own devices safely.

Does Ellis ever ask for a Medicare or Social Security number?

No. Ellis never asks for those numbers and tells residents not to give them to unexpected callers.

Is it available at night and on weekends?

Yes. Ellis answers any hour, including nights, weekends and holidays.

Is Ellis a person?

No. Ellis is an AI assistant and says so at the start of every call.

Give residents a calm second opinion on suspicious Medicare calls, any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

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