Doctors, specialists and therapists now expect residents to show up to video visits on their own phone or tablet. For many residents the hard part is not the visit. It is the link in a text, the patient portal password, the camera permission and the microphone that stays muted.
When the visit fails, staff get pulled in at the last minute or the appointment gets rescheduled. A little preparation and one number to call before the visit fixes most of it.
Give residents one patient number to call before every video visit. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A resident calls (928) 272-0355 before a video visit, and Ellis walks them through finding the link, signing in to the portal on the official site, allowing the camera and microphone, and turning up the sound. It repeats steps as often as needed and never rushes.
Ellis does not join the visit, does not see medical records and never asks for passwords. It helps with the device so the resident can talk to their clinician. Your nurses and wellness staff stay the point of contact for anything clinical.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
No. Ellis helps the resident get the device ready before the visit. It does not join video calls or speak with clinicians.
No. Ellis is device help only and is not a HIPAA covered service. Residents should not share medical details or passwords on the call.
Common ones residents use: Zoom, Doximity links in a text, MyChart and other patient portals, FaceTime and Google Meet, on iPhone, iPad, Android and computers.
Give residents one patient number to call before every video visit. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.