Scams aimed at older adults rarely start with a stranger at the door anymore. They start with a popup that says the computer is infected, a text about a package, or a call from someone claiming to be the bank or a grandchild. Residents in your community get these every week, and families worry about it on every tour.
You cannot stop the scam calls from arriving. What you can do is give residents a habit: before you call any number, pay anyone or let anyone onto your computer, check first.
Give residents one patient number to call and check before they call back, pay or click. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A resident calls (928) 272-0355, describes the popup, text or call, and Ellis helps them work out whether it looks like a scam and what to do next, such as closing the browser, removing a remote access app, or calling their bank on the number printed on their card. It never asks for passwords, card numbers or Social Security numbers.
If money has already moved or a card number was shared, Ellis tells the resident to call their bank right away and to let your staff and their family know. Your human team stays the escalation point.
For tours, it gives your sales team something concrete to say when an adult child asks about scams: residents have a number to call and check, any time.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
No. Ellis does not filter calls or texts. It helps residents recognize a scam when one arrives and walks them through what to do next.
Ellis can walk them through disconnecting from the internet, removing the remote access app and changing key passwords on the official sites, and it tells them to call their bank. If the device needs hands on cleanup, staff or a local technician should handle it.
No. It works alongside your scam awareness sessions, so residents have someone to ask between classes and after hours.
Give residents one patient number to call and check before they call back, pay or click. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.