Tech help for veterans home residents

Residents of veterans homes want the same things as anyone else: to see their kids and grandkids on video, keep up with email, stream the game and not get taken by a scam call. Many are also the target of scams that pretend to be about benefits.

Staff and volunteers help where they can, but device questions come at all hours. A patient phone helper residents can call any time fills that gap without adding to staff workload.

Give residents one patient number to call for tech help, any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

Where residents get stuck

Joining a video call with family, or getting a tablet set up for one.
Phone settings: ringer volume, text size, blocked numbers, voicemail.
Email passwords and account recovery, using the official recovery pages.
Smart TV and streaming sign ins.
Checking whether a call, text or email about benefits or money is a scam. Ellis tells callers never to give out personal or account details to an unexpected caller and to check with your staff.

How it works for a home

You post one number, (928) 272-0355, at the nurses station, in the activities room and in family welcome materials.
Residents, or family members helping them, call any hour and Ellis walks them through on their own device, one step at a time.
When something needs hands on help, Ellis tells the caller to ask staff or a volunteer. Your team stays the escalation point.

What Ellis does not do

Ellis is device help only. It does not give medical, benefits, claims or legal advice, it is not a HIPAA covered service, and it does not connect to any of your systems or records. For benefits questions, residents use your staff and official channels.

Pricing

Plan	Price	Includes
One community	$499 a month	Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities	$1,500 a month	Up to 600 calls a month across the group and up to 100 registered numbers.
6 or more communities	Ask us	Email the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

Limits

Ellis is an AI assistant, not a person. It says so at the start of every call, and it can make mistakes.
It is for tech help only. It is not a HIPAA covered service and we do not sign business associate agreements, so callers are told not to share health details, Social Security numbers or card numbers.
It does not dispatch anyone or work on site. When a problem needs hands on help, Ellis tells the caller to ask your front desk or activities team, and your staff stay the escalation point.
It is not an emergency line. For anything urgent or medical, residents use your staff or call 911.
Calls are recorded and transcribed, and Ellis says so. A caller can press 2 or ask it not to save the call.

Questions operators ask

Can family members call for help setting up a video call?

Yes. Anyone you give the number to can call, including family members on the other end of the call.

Can Ellis help with benefits or claims paperwork?

No. Ellis is for device help only. For benefits questions, residents should use your staff and official channels.

Is it available at night and on weekends?

Yes. Ellis answers any hour, including nights, weekends and holidays.

How do we start?

Pay by card with the $499 button for a 30 day pilot, or email joe@adorellc.pro with the home name and one contact.