Tech support for adult day program participants and caregivers

Adult day staff spend their day on care and activities, yet participants and the family caregivers who drop them off still bring device problems: a phone that stopped ringing, a tablet stuck on an update, a video call that will not connect.

Those problems usually show up in the evening, after the program has closed, when the caregiver is already stretched.

A patient helper participants and caregivers can call after the program closes. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

Common questions

How programs use it

  1. Add the number, (928) 272-0355, to your participant packet and caregiver handouts.
  2. Participants or caregivers call when they are stuck, including after hours.
  3. Ellis walks them through on their own device, one step at a time, and staff keep their focus on the program.

About Ellis

Ellis is an AI phone helper, and it says so at the start of every call. It is patient, plain spoken and never asks for passwords or bank details. It gives device help only, not medical, care or legal advice, and it does not connect to your systems.

Pricing

PlanPriceIncludes
One community$499 a monthUp to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities$1,500 a monthUp to 600 calls a month across the group and up to 100 registered numbers.
6 or more communitiesAsk usEmail the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

Limits

Questions operators ask

Can family caregivers call too?

Yes. Anyone you give the number to can call, including caregivers helping a participant at home.

Does this replace our staff?

No. It handles the device questions that pull staff away from care and activities.

Is there a contract?

There is a 30 day pilot and then it is month to month at $499 a month per program.

Is it available on weekends?

Yes. Ellis answers any hour, including nights, weekends and holidays.

A patient helper participants and caregivers can call after the program closes. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

More for senior living teams