Operators look at resident tech support for three reasons: the front desk and activities team spend hours on phones, TVs and tablets, families keep asking who helps Mom with her iPad, and tech help is a selling point on tours.
The options usually come down to a monthly tech day from a local vendor, a per resident help desk subscription, asking staff and volunteers to cover it, or a phone line residents can call any time. Each has tradeoffs worth checking before you sign.
Compare resident tech support options, then try a patient AI phone line residents can call any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper residents call at (928) 272-0355 for phones, tablets, TVs, computers, email, printers and video calls. It says up front that it is an AI, goes one step at a time, repeats as often as needed, and never asks for passwords, Social Security numbers or card numbers.
Ellis also works alongside an occasional on site tech day: Ellis handles the everyday questions between visits, and the hands on work waits for the visit or for staff.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Prices vary widely. Ellis is a flat $499 a month for a community, with larger and multi site plans quoted. There is no per resident fee.
Yes. Anyone can call (928) 272-0355 and the first 5 minutes are free, so staff can test it with a few residents first.
No. A 30 day pilot, then month to month, with no setup fee. Cancel by email.
Compare resident tech support options, then try a patient AI phone line residents can call any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.