Tech help for retirement community residents

Retirement community residents are active and independent, and most of them use a smartphone, a tablet and a smart TV every day. When something stops working, the options are usually the front desk, a monthly tech class, or a call to a busy adult child.

A phone number residents can call any hour for patient, step by step help fills the gap between those, and gives your community a resident perk you can name on tours and in listings.

Give residents one patient number to call for tech help, any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

What residents call about

Phone and tablet settings, updates, text size and storage.
Wi-Fi in the apartment, printers and smart TVs.
Email passwords and account recovery using the official recovery pages.
Video calls, photos and sharing with family.
Checking whether a call, text or email is a scam.

How it works for a community

You add one number, (928) 272-0355, to the resident directory, the in house TV channel and the front desk.
Residents call any hour and Ellis talks them through on their own device, one step at a time, as long as it takes.
If something needs hands on help or is a building issue, Ellis tells the resident to contact your staff, so your team stays the escalation point.

Why communities add it

Fewer device questions at the front desk and fewer calls to activities staff.
A specific amenity line: "Resident tech help line, call anytime."
A clear answer for adult children on tours who ask how Mom or Dad will manage the technology.
We aim for happier, more connected residents. We do not promise occupancy numbers.

Pricing

Plan	Price	Includes
One community	$499 a month	Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities	$1,500 a month	Up to 600 calls a month across the group and up to 100 registered numbers.
6 or more communities	Ask us	Email the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

Limits

Ellis is an AI assistant, not a person. It says so at the start of every call, and it can make mistakes.
It is for tech help only. It is not a HIPAA covered service and we do not sign business associate agreements, so callers are told not to share health details, Social Security numbers or card numbers.
It does not dispatch anyone or work on site. When a problem needs hands on help, Ellis tells the caller to ask your front desk or activities team, and your staff stay the escalation point.
It is not an emergency line. For anything urgent or medical, residents use your staff or call 911.
Calls are recorded and transcribed, and Ellis says so. A caller can press 2 or ask it not to save the call.

Questions operators ask

Do residents need to download anything?

No. They call a regular phone number from any phone.

Does Ellis connect to our systems?

No. Ellis does not connect to any of your systems or resident records. It only helps residents with their own devices.

Is there a contract?

There is a 30 day pilot and then it is month to month at $499 a month per community.

Is Ellis a person?

No. Ellis is an AI assistant and says so at the start of every call.