PACE programs keep older adults living at home, and more of that care now runs through a phone or tablet: video check ins, appointment reminders, ride texts and family calls. When the device stops working, the participant often calls the center, and the call lands on staff who have other work to do.
A dedicated, patient help line for device questions takes those calls off your team and gives participants someone to ask at any hour.
Give participants one patient number to call when the phone or tablet acts up. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A participant calls (928) 272-0355, explains what is wrong in their own words, and Ellis walks them through it one step at a time on iPhone, iPad, Android or a computer. It discloses that it is an AI, repeats steps as often as needed, and never asks for passwords or card numbers.
Ellis does not give medical advice or handle health records. Anything clinical, urgent or beyond a phone fix goes back to your interdisciplinary team.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
Yes. Participants can call any time, day or night, including weekends.
Yes. The plan covers up to 25 registered numbers per site, and you can swap them as enrollment changes.
No. Ellis is a device help line your program pays for as a flat monthly service. It is not a medical service and is not billed to Medicare or Medicaid.
Give participants one patient number to call when the phone or tablet acts up. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.