Many communities now run a resident app or portal for menus, calendars, announcements, maintenance requests and messages. The tools are good. The problem is that a large share of residents never get past the first login.
Life enrichment, IT and resident services teams end up running the same password resets and "where is the app" walkthroughs one resident at a time, often more than once.
Help more residents actually use your community app, with a patient helper they can call any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper residents call at (928) 272-0355 for phones, tablets, apps, email, TVs, computers and video calls. It says up front that it is an AI, goes one step at a time, repeats as often as needed, and helps residents find, open and get around the apps on their own devices.
Ellis never asks for passwords, Social Security numbers or card numbers. For account resets that only your staff or the app vendor can do, it tells the resident exactly who to ask, so your team stays in control of accounts.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
No. Ellis does not log in to your systems or see resident data. It talks residents through the steps on their own phone or tablet, the way a patient family member would.
No. It can walk a resident through the app's own "forgot password" steps. Resets that need an administrator stay with your staff or the vendor.
We cannot promise a number. It removes the most common blocker, which is a resident who is stuck and has nobody to ask at that moment.
A flat $499 a month per community, with a 30 day pilot and then month to month.
Help more residents actually use your community app, with a patient helper they can call any hour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.