In affordable senior apartment buildings, the resident service coordinator is often the one person residents ask about everything. That includes a phone that stopped ringing, a tablet that will not connect, a benefits portal that wants a code, or a text that looks like a scam. The coordinator wants to help, but every tech question takes time away from benefits, housing stability and wellbeing work.
Most of those tech questions can be solved over the phone by someone patient who walks the resident through it step by step.
Give residents one patient number for tech questions so your coordinator can focus on people. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Ellis is a patient AI phone helper. A resident calls (928) 272-0355, describes the problem in plain words, and Ellis walks them through it one step at a time on iPhone, iPad, Android, a computer or a smart TV. It says up front that it is an AI, repeats steps as often as needed, and never asks for passwords, Social Security numbers or card numbers.
Ellis does not replace your service coordinator. It takes the how do I questions so the coordinator can spend more time on the work only a person can do.
| Plan | Price | Includes |
|---|---|---|
| One community | $499 a month | Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email. |
| Group, up to 5 communities | $1,500 a month | Up to 600 calls a month across the group and up to 100 registered numbers. |
| 6 or more communities | Ask us | Email the number of communities and we quote the same week. |
No setup fee and no contract term. When you cancel, billing stops at the end of the current month.
No. Ellis works for any senior apartment building, affordable or market rate. Pricing is per community, not per resident.
Yes. Ellis is a regular phone number, so a resident can call from a landline and get help with a tablet, computer or TV in the apartment.
Ellis can help a resident find the right official website and get signed in, but it does not fill out applications, give benefits advice or ask for personal identifiers. Those stay with your coordinator.
Give residents one patient number for tech questions so your coordinator can focus on people. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.