Move in tech setup for senior living residents

Move in week is when tech problems pile up. The TV needs a sign in, the tablet does not know the Wi-Fi, the phone has a new number, and the family who set everything up has already driven home.

A short checklist and one number to call afterward turn most of those problems into a five minute fix instead of a week of front desk questions.

Give every new resident one patient number to call after the family drives home. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.

Start for $499 a month Talk to us by email Hear Ellis yourself: (928) 272-0355

Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.

Move in tech checklist

Connect every device to the resident Wi-Fi, and write the network name and password on the welcome card.
Make sure the resident knows the passcode for their phone and tablet, and that a family member has it written down too.
Sign in to the TV streaming apps the resident uses, and note which account each one is under.
Set up one video call app the family uses, and do a test call before the family leaves.
Turn up text size and ring volume on the phone, and put the most used apps on the first screen.
Check that the email password works, and that a recovery phone number or email is set on the account.
Put the community front desk number and the tech help number in the phone contacts.

What usually goes wrong the first month

A streaming app signs out after an update and nobody remembers the password.
The tablet joins the guest network instead of the resident network.
The resident misses video calls because notifications are off.
A scam text or popup arrives and the resident is not sure who to ask.

Where Ellis fits

Ellis is a patient AI phone helper. After move in, residents call (928) 272-0355 when something stops working, and Ellis walks them through it one step at a time: rejoining Wi-Fi, finding the sign in for a TV app, turning on notifications, or checking whether a message is a scam. It repeats steps as often as needed and never rushes.

Put the number in the move in packet next to the front desk and maintenance numbers. Families leave knowing there is help after they drive home, and your staff field fewer tech questions in the first weeks.

Pricing

Plan	Price	Includes
One community	$499 a month	Up to 150 calls a month. Up to 25 registered phone numbers (resident cell phones, a lobby or activities phone, staff phones) get calls of up to about an hour with no pay prompts. 30 day pilot, then month to month. Cancel anytime by email.
Group, up to 5 communities	$1,500 a month	Up to 600 calls a month across the group and up to 100 registered numbers.
6 or more communities	Ask us	Email the number of communities and we quote the same week.

No setup fee and no contract term. When you cancel, billing stops at the end of the current month.

Limits

Ellis is an AI assistant, not a person. It says so at the start of every call, and it can make mistakes.
It is for tech help only. It is not a HIPAA covered service and we do not sign business associate agreements, so callers are told not to share health details, Social Security numbers or card numbers.
It does not dispatch anyone or work on site. When a problem needs hands on help, Ellis tells the caller to ask your front desk or activities team, and your staff stay the escalation point.
It is not an emergency line. For anything urgent or medical, residents use your staff or call 911.
Calls are recorded and transcribed, and Ellis says so. A caller can press 2 or ask it not to save the call.

Questions operators ask

Does Ellis do the move in setup itself?

No. Ellis works over the phone. Staff or family do the initial setup with the checklist above, and Ellis helps residents with problems after that.

Can families call Ellis too?

Yes. A family member helping a resident can call, and family phones can be among your 25 registered numbers.

How do we add it to our move in packet?

Pay by card with the $499 button or email joe@adorellc.pro. We register your numbers within one business day, and you add (928) 272-0355 to the packet.