AI concierge for senior living: what it can and cannot do
"AI concierge" can mean a lot of things, from a chatbot on your website to a voice assistant in every apartment. Before you buy anything, it helps to be clear about the job you want done and how honest the product is about being a machine.
Give your residents one patient number to call for tech help, and give your sales team a resident amenity to talk about on every tour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.
Jobs an AI phone assistant does well today
Patient, step by step tech help by voice: phones, tablets, Wi-Fi, email, video calls, smart TVs.
Answering at any hour, without a queue.
Repeating the same instruction as many times as a caller needs, without frustration.
Helping a resident decide whether a popup, call or text is likely a scam before they act.
Jobs to keep with people
Anything medical, clinical or urgent.
Anything that needs someone in the room.
Billing disputes, complaints and sensitive family conversations.
Decisions about money or accounts, where a resident should check with family or staff first.
Questions to ask any vendor
Does it tell residents it is an AI at the start of every call?
What happens when it cannot solve the problem? Who is the escalation?
Is it a HIPAA covered service, and will it sign a BAA? (Ellis is not and does not, and says so.)
Where are recordings and transcripts stored, and can a caller opt out of recording?
What does it cost per month, and can you cancel without a long contract?
How Ellis answers those questions
Ellis says it is an AI at the start of every call.
When a problem needs hands on help, it tells the resident to ask your front desk. Your human team is the escalation.
It is tech help only, not a HIPAA covered service, no BAAs. Callers are told not to share health details.
Calls are recorded and transcribed, and callers can press 2 to skip saving the call.
$499 a month per community, 30 day pilot, then month to month. Cancel by email.
Questions operators ask
Does Ellis need smart speakers or new hardware?
No. Residents call a normal phone number from the phone they already have.
Can it answer questions about the dining menu or activities?
Not today. Ellis is focused on tech help. Your front desk remains the place for community questions.
Give your residents one patient number to call for tech help, and give your sales team a resident amenity to talk about on every tour. Ellis is $499 a month per community, with a 30 day pilot and month to month after that.
Ellis is an AI assistant, not a person, and says so at the start of every call. Calling the number from any phone gets the first 5 minutes free, so you can test it with a real device problem before you decide.