ELLIS · UPDATED OCTOBER 8, 2026 · VERSION 2026-10-08
Clear terms.
Free minutes and membership
An invitation or a new phone trial includes 5 minutes of connected AI assistance, with no payment card required and no automatic conversion. New phone trials are limited to one per phone number and subject to daily availability. After that, Ellis phone help costs $19 USD once and Ellis computer help (Ellis works hands-on on your computer after you say it is okay) costs $79 USD once. Neither is a subscription and we never charge automatically. Both are refundable anytime: just request a refund with a reason.
How minutes work
Connected AI assistance time includes speaking, listening, searches, and pauses while you try steps. Time waiting in the access menu or speaking with a consultant is not counted as AI assistance. One active call is allowed per membership.
Canceling and payment problems
Use “Manage or cancel membership” on your private membership page. Canceling stops future renewals; access continues through the paid period. Refunded payments, disputes, or abuse may suspend access. Reply to your invitation email if you have a billing problem.
Refunds are easy. Please don't dispute.
If you are not happy with Ellis, contact us by email (joe@adorellc.pro), by text or call to +1 928-272-0355, or tell Ellis on a call. We ask one short question about what went wrong so we can improve, then handle it the same business day. Refunds go back to the original card and usually appear in 5 to 10 business days. You can request a refund anytime, just tell us the reason. Refunding a subscription payment also cancels future renewals.
Please contact us before disputing a charge with your bank. A dispute takes weeks; we can usually fix it the same day. Charges appear on your statement as ADORE ELLIS TECH HELP or ADORE LLC* ELLIS TECH.
Plans
Ellis phone help: $19 USD once, not a subscription, for one phone help call with Ellis. Ellis computer help: $79 USD once, not a subscription, where Ellis works hands-on on your computer with you, only after you say it is okay. Both are refundable anytime: request a refund with a reason. Earlier Ellis Plus, Classic, Rescue and longer-call purchases keep the terms they were sold under until they end or are canceled, and new ones are no longer sold. Minutes are connected AI assistance time. Calls are logged with their start time and length, and transcribed for quality, support and billing records.
Terms version 2026-10-07.
AI guidance and human help
Ellis is an AI assistant and can make mistakes. It gives guidance by phone, not remote device control, guaranteed repairs, emergency assistance, or professional medical, legal, or financial services. Review consequences before changing device settings. Never share passwords, verification codes, or card details with Ellis.
Active subscribers can request a callback from a US-based 5 Star consultant. When you book a callback, we confirm a specific time and call you then. There is no instant forwarding. We cannot promise that every issue will be resolved.
Contact
Ellis is operated by Adore LLC. For membership questions, help or refunds, email joe@adorellc.pro or call or text +1 (928) 272-0355. Card payments are processed through the Adore LLC Stripe account, so your statement shows ADORE ELLIS TECH HELP.
Text messages (SMS)
Program: Ellis support and callback texts. Texts are sent by Adore LLC on behalf of Ellis. If you opt in (by the optional checkbox on our website, or by saying yes when Ellis asks on a call), Ellis texts you about your support requests and callbacks at the number you provided, from +1 (928) 272-0355. This includes appointment confirmations, reminders, callback updates and links you ask for during a call. Message frequency varies, about 1 to 4 messages per request. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is optional and is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Support: joe@adorellc.pro, Adore LLC. See our Privacy policy.